Loved my time at The Heights
The ladies in the office have always been absolutely superb. Jamie is extremely personable and has been a tremendous help since day 1 with anything you can imagine and was the very first person to make me feel right at home here. Whitney had the great challenge of helping me to understand paperwork and managed to practically hold my hand to help me get through it all as I prepared to leave. Brenda absolutely takes the cake though. I had one issue while I’ve been here and when Brenda heard me huffing and puffing she came out to help solve the problem. She was incredibly helpful and friendly (something that can’t be easy when you’re dealing with a grown man throwing a fit in your office). Bottom line is that she worked with me to find a solution and then even bent over backwards to make sure that I would be able to clear my apartment on time. She definitely went above and beyond and for that alone I will recommend to all of my friends coming here to look at the Heights for an apartment.
Everyone here makes it a point to make you feel welcome and work to understand and solve any issues that arise. They took great care of my place while I was gone for an extended period of time and bend over backwards to help however they can. There are a couple bad reviews on here and I’m willing to lay money on the fact that the people who wrote them happen to be individuals who didn’t give written notice that they needed to move with enough time to save themselves from paying their last month’s rent. Take it from someone who knows first hand from learning the hard way and save yourself from frustration and from losing a couple bucks by making sure you get that notice in on time and IN WRITING when it comes time to move away. These lovely ladies will also appreciate it as it is probably the most frequent problem they deal with being near a military post.
Overall I loved my time at the Heights and will certainly be back if I ever come to northern New York again.
Love The Location
Love the location, parking, checking on my apartment while I was away, cleanliness, and well kept conditions. The staff was very friendly and helpful with everything.
- S. Hawkins
Thank you for being so patient and understanding with us during our crazy move. It means more to us than you will ever know!! Seriously!! Bless your heart. You didn't have to but you did...Thank you!
- Ishia 5-18-2017
Love the location and the staff at The Heights, they were awesome. The only thing is I wished I would have had a fenced backyard. Brenda was the most wonderful person I have met, will miss her and Jamey.
This was the only place we would move off post for.
Home away from Home
The Heights is our home away from home! Being a military family we have moved to many different places all over the U.S. and The Heights has made us a part of their family! The office staff are very friendly and go out of their way to know you as a person! The maintenance staff fix everything quickly, they know us and make sure all snow is removed in the winter and grass is cut in the summer. My children really enjoy all the activities they put on during the holidays for the families! If a home is what you're looking for...The Heights is the place to live!
- Tammy Repasky
The maintenance staff is quick to respond
Everybody here has been very helpful and courteous. The staff is very friendly and has gone out of their way to make my move smooth and easy. The maintenance staff is quick to respond to any problem and work hard to plow snow, clear driveways, etc. The apartments are spacious and look very good, and the attached garage is a blessing in the winter! Overall living here has been the best part (so far!) of moving to the North Country and I would recommend it to anyone!
The community is great
We love it here!! The community is great and the staff is wonderful!
- The Morrows